Overview
AHIBI, an innovative event management platform by KAKI, aim to provide a transparent and fair refund process for all our customers. This policy outlines the terms and conditions for ticket cancellations and refunds for all events booked through our platform.
Cancellation Guidelines
Timeframes & Refund Amounts
| Cancellation Time | Refund Amount |
|---|---|
| More than 48 hours before event | 100% of ticket price (excluding processing fees) |
| 24-48 hours before event | 50% of ticket price |
| Less than 24 hours before event | No refund available |
How to Cancel
You can request a cancellation through either of these methods:
- Log into your AHIBI account and navigate to "My Bookings"
- Contact our customer support team directly.
Refund Terms
What's Refundable
- Base ticket price (according to cancellation timeframe)
- Applicable taxes on the refundable amount.
What's Non-Refundable
- Convenience fees
- Processing charges
- Applied discounts or promotional offers
- Insurance charges (if any)
Refund Process
Payment Method
- All refunds will be processed to the original payment method used for the purchase.
- Processing time: 5-7 business days for the amount to reflect in your account.
- For international payments, processing time may vary based on your bank and location.
Special Circumstances
- Event cancellation by organizer: Full refund including all fees.
- Event postponement: Option to either retain ticket for rescheduled date or request full refund.
- Force majeure events: Handled on a case-by-case basis.
Customer Support
Contact Information
- Email: connect@ahibi.in
- Phone: +91 7005727288
- Hours: 10: 00 am to 5: 00 pm.
Dispute Resolution
If you have any concerns about your refund:
- Contact our customer support team with your booking reference.
- Provide relevant documentation supporting your claim.
- Allow up to 48 hours for our team to investigate and respond.
Policy Updates
- This policy was last updated on November 07
- AHIBI reserves the right to modify these terms at any time.
- Any changes will be effective immediately upon posting to our website.
- Existing bookings will be honored under the policy in effect at time of purchase.
Legal Disclaimer
While we strive to be flexible with our refund policy, certain circumstances may be subject to management discretion. This policy complies with local consumer protection laws and regulations.